WHEN CUSTOM IS THE RIGHT CALL
When custom is the right call
Custom software is the wrong answer more often than vendors admit. If a product exists that fits, buying it is cheaper and faster and we will say so.
Custom is right when the process is the competitive advantage and bending it to fit a product destroys that advantage; when the integration requirement is unusual; when regulation or data residency rules out what is available; or when three separate subscriptions are being held together by manual re-keying.


